Hello ,
We are a company that conduct surveys and evaluate other companies. We get hired to go to other people's companies and act like customers in order to know how the staffs are handling their services in relation to their customers. Once we have a contract to do so, you would be directed to the company or outlet, and you would be given the funds you need to do the job(either purchase things or require services), after which you would write a comment on the staffs activities and give a detailed record of your experience
Here are some examples of details you would forward to us :
1) How long it took you to get services.
2) Smartness of the attendant
3) Customer service professionalism
4) Sometimes you might be required to upset the attendant, to see how they react to clients when they get tensed.
And we turn the information over to the company executives and they would carry out their own duties in improving there services.
Most companies employ our assistance when people give complains about their services, or when they feel there are needs for them to improve their customer service. Your Identity would be kept confidential as the job states (secret/mystery shopper) you would be paid for every duty you carry out, and bonus on your transportation allowance, and we will furnish you with the money you need to carry out the duty.
Your job will be to evaluate and comment on customer service in a wide variety of shops, financial institutons, and services in your area. No commitment is made on this job, and you would have flexible hours as it suits you. This is a very interesting and great job and would be look forward to your comment.
Thanks.
The Hiring Manager,
Market Force Information.
